OpenRoadJourney Return Policy

Your shopping experience at the OpenRoadJourney store is backed by a commitment from OpenRoadJourney to value our customers' purchasing decisions.

We strive to ensure every customer receives the right product to suit their individual needs. Sometimes, for a variety of reasons, a purchase may not meet those needs and may require an exchange or refund.

We will gladly accept your returned merchandise under the following criteria:

• All returns, and order cancellation requests, must be pre-authorized by OpenRoadJourney. Return Authorization numbers will be issued by our customer service agents via email. When making a request, please make sure you provide all pertinent order information, including a phone number that we can contact you at.
• All returns must be shipped (postmarked) to OpenRoadJourney within 21 days of the date your order(s) shipped. Please refer to the packing slip for confirmation of shipped date.
• All returned merchandise must be in new and unused condition, and in the manufacturer's original package or box. Returned items must be in original packaging and shipped in a separate shipping container. For example: Helmets must be right-side-up in the manufacturer's box, and this box must be placed in a generic corrugated cardboard box with a padding element such as Styrofoam peanuts or packing paper; exception: shipping containers where the product was originally shipped to you in its original display box as the shipping container, such as an over-sized item that requires assembly. Packages and boxes returned to OpenRoadJourney not meeting the above described criteria will be refused. Note: Helmets must be placed in their protective cover/bag before placing in their respective box to avoid damage to the helmet finish (i.e., scuffing). Helmets not returned in their respective protective cover/bag before boxing may not be accepted by OpenRoadJourney, and may be returned to the sender without further processing.
• All manufacturer printed materials originally sent with your purchased item must accompany the returned merchandise.
• All returned merchandise must be shipped with the OpenRoadJourney issued Return Authorization (RA) number clearly marked on the exterior of shipping carton / envelope.
• Sale, Closeout, and/or Special Order items will not be accepted for exchange or return.
• Shipping fees on returned merchandise are responsibility of the customer. Original shipping costs are not refundable. Items returned shipped "Freight Collect" will be refused.
• Exchanges are subject to product availability.

Please follow the above mentioned criteria as returns received not meeting the criteria above will be ineligible for credit or exchange and will be returned to the sender.

For further information regarding our Return Policy contact us 24 hours a day/ 7 days a week at customerservice@openroadjourney.com.